Reception
Pages
  1. Check room status and the calendar
  2. Find a booking and prepare check-in
  3. Prepare check-out and a walk-in stay
  4. Review a cancellation and find guest records
  5. Review room rates and hourly stays
  6. Screen reference
Open the live demo Live demo Get in touch

Guide › Receptionist

Mine RoomsHotel operations

User guide · Receptionist

Find a booking and prepare check-in

Compare booking, room and dates before confirming.

  • Have the booking reference or guest details, arrival date and a suitable room ready.
  • Sign in with the correct role and check the account name in the menu.
ReceptionistStep-by-step instructions

Filter Bookings

Receptionist

1Step 1 of 3

The list shows reference, guest, stay dates and status.

  1. Open Bookings and use the status tabs and source filter.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

The list shows reference, guest, stay dates and status.

Reception · Find a booking and prepare check-in01

Open the booking detail

Receptionist

2Step 2 of 3

Booking detail brings together Guest, Stay and Financial for the selected stay.

  1. Open View Detail for a booking and read Guest, Stay and Financial.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

Booking detail brings together Guest, Stay and Financial for the selected stay.

Reception · Find a booking and prepare check-in02

Open the Check-in form

Receptionist

3Step 3 of 3

Assign Room and Notes belong to the booking being handled; check both before confirming.

  1. Check Booking Reference, Guest, Room Type and Dates. Choose Assign Room and enter Check-in Notes; review them before Confirm Check-in.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

The form belongs to the correct booking and a suitable room. After confirmation, check the booking and room state; resolve a missing room selection before continuing.

Reception · Find a booking and prepare check-in03
1 / 4
All guides

Anonymous 5 guides

  1. 1Choose a room and location4 steps · Anonymous
  2. 2Find availability and review a booking5 steps · Anonymous
  3. 3Sign in and recover your password2 steps · Anonymous
  4. 4Find dining, offers and hotel support6 steps · Anonymous
  5. 5Use the room QR menu and order pages3 steps · Anonymous

Customer 3 guides

  1. 1Find your bookings, orders and notifications4 steps · Customer
  2. 2Review your profile and loyalty information2 steps · Customer
  3. 3Update your account3 steps · Customer

Content Editor 1 guide

  1. 1Prepare an Article or Basic page3 steps · Content Editor

Receptionist 5 guides

  1. 1Check room status and the calendar5 steps · Receptionist
  2. 2Find a booking and prepare check-in3 steps · Receptionist
  3. 3Prepare check-out and a walk-in stay3 steps · Receptionist
  4. 4Review a cancellation and find guest records3 steps · Receptionist
  5. 5Review room rates and hourly stays5 steps · Receptionist

Housekeeping Staff 3 guides

  1. 1Find a task and check the room checklist3 steps · Housekeeping Staff
  2. 2Find rooms awaiting inspection1 step · Housekeeping Staff
  3. 3Report a room issue2 steps · Housekeeping Staff

Kitchen Staff 1 guide

  1. 1Monitor the Kitchen Display1 step · Kitchen Staff

Manager 1 guide

  1. 1Check your Manager account and access2 steps · Manager

Administrator 8 guides

  1. 1Review rooms, bookings and reports3 steps · Administrator
  2. 2Review channels, settings and account access3 steps · Administrator
  3. 3Prepare bookings, arrivals and departures6 steps · Administrator
  4. 4Review room types, calendars and rates6 steps · Administrator
  5. 5Prepare promotions, coupons and rewards8 steps · Administrator
  6. 6Review housekeeping and maintenance work4 steps · Administrator
  7. 7Maintain venues, menus and room QR codes8 steps · Administrator
  8. 8Review accounts and shift records5 steps · Administrator
Privacy Terms