Visitor
Pages
  1. Choose a room and location
  2. Find availability and review a booking
  3. Sign in and recover your password
  4. Find dining, offers and hotel support
  5. Use the room QR menu and order pages
  6. Screen reference
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Guide › Anonymous

Mine RoomsHotel operations

User guide · Anonymous

Find availability and review a booking

From dates and guests to a selected room and Checkout. Check all details before confirming; treat the booking as complete only after receiving a reference and the appropriate status.

  • Have your arrival date, departure date and guest count ready.
AnonymousStep-by-step instructions

Enter the search criteria

Anonymous

1Step 1 of 5

The home page brings together stay dates, guests and room choices.

  1. Choose Check-in, Check-out and Guests; check the dates before selecting Search.

Open on site ↗Full-page screenshot ↗

What you should see

The stay dates and guest count are correct in the search widget.

Visitor · Find availability and review a booking01

Read Available Rooms

Anonymous

2Step 2 of 5

The home page brings together stay dates, guests and room choices.

  1. Select Search and read Available Rooms and Guest Info & Payment before choosing a room.

Open on site ↗Full-page screenshot ↗

What you should see

Available Rooms appears after Search. If it fails to load, check the dates and retry.

Visitor · Find availability and review a booking02

Select a room and verify the quote

Anonymous

3Step 3 of 5

The home page brings together stay dates, guests and room choices.

  1. Select a room type, enter your contact details and read Price Summary. Check nights and total before Continue; confirm the available payment method with the hotel.

Open on site ↗Full-page screenshot ↗

What you should see

Price Summary matches your selected room and dates. Selecting Card or MoMo does not establish a completed payment.

Visitor · Find availability and review a booking03

Read Checkout before submitting

Anonymous

4Step 4 of 5

Check the room, dates, guest details and total before confirming.

  1. Check Full Name, Email Address, Phone Number and ID / Passport Number before Continue. Review Extras, Review and Payment when those steps appear.

Open on site ↗Full-page screenshot ↗

What you should see

Guest information matches the stay. Treat the booking as complete only when it has a reference and the appropriate confirmation status.

Visitor · Find availability and review a booking04

Read FAQ and terms

Anonymous

5Step 5 of 5

Read the relevant policy; contact the hotel if you need clarification.

  1. Read FAQ before agreeing to the terms in the booking form.

Open on site ↗Full-page screenshot ↗

What you should see

Read the relevant policy; contact the hotel if you need clarification.

Visitor · Find availability and review a booking05
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All guides

Anonymous 5 guides

  1. 1Choose a room and location4 steps · Anonymous
  2. 2Find availability and review a booking5 steps · Anonymous
  3. 3Sign in and recover your password2 steps · Anonymous
  4. 4Find dining, offers and hotel support6 steps · Anonymous
  5. 5Use the room QR menu and order pages3 steps · Anonymous

Customer 3 guides

  1. 1Find your bookings, orders and notifications4 steps · Customer
  2. 2Review your profile and loyalty information2 steps · Customer
  3. 3Update your account3 steps · Customer

Content Editor 1 guide

  1. 1Prepare an Article or Basic page3 steps · Content Editor

Receptionist 5 guides

  1. 1Check room status and the calendar5 steps · Receptionist
  2. 2Find a booking and prepare check-in3 steps · Receptionist
  3. 3Prepare check-out and a walk-in stay3 steps · Receptionist
  4. 4Review a cancellation and find guest records3 steps · Receptionist
  5. 5Review room rates and hourly stays5 steps · Receptionist

Housekeeping Staff 3 guides

  1. 1Find a task and check the room checklist3 steps · Housekeeping Staff
  2. 2Find rooms awaiting inspection1 step · Housekeeping Staff
  3. 3Report a room issue2 steps · Housekeeping Staff

Kitchen Staff 1 guide

  1. 1Monitor the Kitchen Display1 step · Kitchen Staff

Manager 1 guide

  1. 1Check your Manager account and access2 steps · Manager

Administrator 8 guides

  1. 1Review rooms, bookings and reports3 steps · Administrator
  2. 2Review channels, settings and account access3 steps · Administrator
  3. 3Prepare bookings, arrivals and departures6 steps · Administrator
  4. 4Review room types, calendars and rates6 steps · Administrator
  5. 5Prepare promotions, coupons and rewards8 steps · Administrator
  6. 6Review housekeeping and maintenance work4 steps · Administrator
  7. 7Maintain venues, menus and room QR codes8 steps · Administrator
  8. 8Review accounts and shift records5 steps · Administrator
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