Guest
Pages
  1. Find your bookings, orders and notifications
  2. Review your profile and loyalty information
  3. Update your account
  4. Screen reference
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Guide › Customer

Mine RoomsHotel operations

User guide · Customer

Find your bookings, orders and notifications

Sign in with your guest account and read that account’s own records.

  • Sign in with the account used for your bookings.
  • Sign in with the correct role and check the account name in the menu.
CustomerStep-by-step instructions

Open My Dashboard

Customer

1Step 1 of 4

My Dashboard brings together bookings, notifications and pages for the signed-in account.

  1. Open My Account → Dashboard.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

My Dashboard brings together bookings, notifications and pages for the signed-in account.

Guest · Find your bookings, orders and notifications01

Read My Bookings

Customer

2Step 2 of 4

The table shows bookings for the current user, or an empty state.

  1. Open My Bookings and compare Reference, stay dates, total and Status.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

The table shows bookings for the current user, or an empty state.

Guest · Find your bookings, orders and notifications02

Read My Orders

Customer

3Step 3 of 4

Read any displayed status; No orders yet is a valid empty state.

  1. Open My Orders to read F&B orders linked to your bookings.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

Read any displayed status; No orders yet is a valid empty state.

Guest · Find your bookings, orders and notifications03

Read Notifications

Customer

4Step 4 of 4

Current notifications help you find related bookings and updates.

  1. Open Notifications and read the message and reference before following its booking link.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

Current notifications help you find related bookings and updates.

Guest · Find your bookings, orders and notifications04
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All guides

Anonymous 5 guides

  1. 1Choose a room and location4 steps · Anonymous
  2. 2Find availability and review a booking5 steps · Anonymous
  3. 3Sign in and recover your password2 steps · Anonymous
  4. 4Find dining, offers and hotel support6 steps · Anonymous
  5. 5Use the room QR menu and order pages3 steps · Anonymous

Customer 3 guides

  1. 1Find your bookings, orders and notifications4 steps · Customer
  2. 2Review your profile and loyalty information2 steps · Customer
  3. 3Update your account3 steps · Customer

Content Editor 1 guide

  1. 1Prepare an Article or Basic page3 steps · Content Editor

Receptionist 5 guides

  1. 1Check room status and the calendar5 steps · Receptionist
  2. 2Find a booking and prepare check-in3 steps · Receptionist
  3. 3Prepare check-out and a walk-in stay3 steps · Receptionist
  4. 4Review a cancellation and find guest records3 steps · Receptionist
  5. 5Review room rates and hourly stays5 steps · Receptionist

Housekeeping Staff 3 guides

  1. 1Find a task and check the room checklist3 steps · Housekeeping Staff
  2. 2Find rooms awaiting inspection1 step · Housekeeping Staff
  3. 3Report a room issue2 steps · Housekeeping Staff

Kitchen Staff 1 guide

  1. 1Monitor the Kitchen Display1 step · Kitchen Staff

Manager 1 guide

  1. 1Check your Manager account and access2 steps · Manager

Administrator 8 guides

  1. 1Review rooms, bookings and reports3 steps · Administrator
  2. 2Review channels, settings and account access3 steps · Administrator
  3. 3Prepare bookings, arrivals and departures6 steps · Administrator
  4. 4Review room types, calendars and rates6 steps · Administrator
  5. 5Prepare promotions, coupons and rewards8 steps · Administrator
  6. 6Review housekeeping and maintenance work4 steps · Administrator
  7. 7Maintain venues, menus and room QR codes8 steps · Administrator
  8. 8Review accounts and shift records5 steps · Administrator
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