Prepare check-out and a walk-in stay

Reconcile a departing stay and prepare a booking for a walk-in guest.

Check the booking and folio for departure; have guest details and stay dates ready for a walk-in.
Sign in with the correct role and check the account name in the menu.

ReceptionistStep-by-step instructions

Read the Check-out form

Receptionist

1Step 1 of 3

Read Folio Summary and the amounts to reconcile before confirming check-out.

Open Check-out and check Folio Summary and the guest/room details. If you see No folio found, reconcile the records with the responsible person before Confirm Check-out.

What you should see

The folio and amounts to reconcile are clear before confirmation. After confirmation, reopen the booking and verify its departure state.

Receptionist

2Step 2 of 3

Guest details, dates and room must match before creating the booking.

What you should see

Guest details, dates and room must match before creating the booking.

Receptionist

3Step 3 of 3

Check the room type and branch of the matrix before using its prices.

What you should see

Check the room type and branch of the matrix before using its prices.