Admin
Pages
  1. Review rooms, bookings and reports
  2. Review channels, settings and account access
  3. Prepare bookings, arrivals and departures
  4. Review room types, calendars and rates
  5. Prepare promotions, coupons and rewards
  6. Review housekeeping and maintenance work
  7. Maintain venues, menus and room QR codes
  8. Review accounts and shift records
  9. Screen reference
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Guide › Administrator

Mine RoomsHotel operations

User guide · Administrator

Prepare bookings, arrivals and departures

Find the stay, check the records and open the correct action form.

  • Identify the guest, booking, room and action appropriate to the stay’s current state.
  • Sign in with the correct role and check the account name in the menu.
AdministratorStep-by-step instructions

Find a booking

Administrator

1Step 1 of 6

Check the information on this screen before continuing.

  1. Use state tabs and source filters to find the stay to handle.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

The table shows the correct reference, guest, stay dates and state.

Admin · Prepare bookings, arrivals and departures01

Read booking detail

Administrator

2Step 2 of 6

Booking detail brings together guest, stay and financial information in one record.

  1. Open the booking and read Guest, Stay and Financial.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

All sections belong to the booking being handled.

Admin · Prepare bookings, arrivals and departures02

Open Check-in

Administrator

3Step 3 of 6

Check-in assigns the room and notes for an arrival.

  1. Check Assign Room and Notes before confirmation.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

After confirmation, reopen the booking and Room Board to verify state.

Admin · Prepare bookings, arrivals and departures03

Open Check-out

Administrator

4Step 4 of 6

Check the information on this screen before continuing.

  1. Open Check-out and check Folio Summary and the guest/room details. If you see No folio found, reconcile the records with the responsible person before Confirm Check-out.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

The folio and amounts to reconcile are clear before confirmation. After confirmation, reopen the booking and verify its departure state.

Admin · Prepare bookings, arrivals and departures04

Open booking cancellation

Administrator

5Step 5 of 6

Cancel requests confirmation for the selected booking.

  1. Check the booking and cancellation conditions before selecting Cancel.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

After confirmation, check booking state; handle a refund separately if required.

Admin · Prepare bookings, arrivals and departures05

Prepare a Walk-in Booking

Administrator

6Step 6 of 6

Check the information on this screen before continuing.

  1. Enter guest, dates and an appropriate room; check the total before Create Booking.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

After confirming, verify the new reference and room calendar.

Admin · Prepare bookings, arrivals and departures06
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All guides

Anonymous 5 guides

  1. 1Choose a room and location4 steps · Anonymous
  2. 2Find availability and review a booking5 steps · Anonymous
  3. 3Sign in and recover your password2 steps · Anonymous
  4. 4Find dining, offers and hotel support6 steps · Anonymous
  5. 5Use the room QR menu and order pages3 steps · Anonymous

Customer 3 guides

  1. 1Find your bookings, orders and notifications4 steps · Customer
  2. 2Review your profile and loyalty information2 steps · Customer
  3. 3Update your account3 steps · Customer

Content Editor 1 guide

  1. 1Prepare an Article or Basic page3 steps · Content Editor

Receptionist 5 guides

  1. 1Check room status and the calendar5 steps · Receptionist
  2. 2Find a booking and prepare check-in3 steps · Receptionist
  3. 3Prepare check-out and a walk-in stay3 steps · Receptionist
  4. 4Review a cancellation and find guest records3 steps · Receptionist
  5. 5Review room rates and hourly stays5 steps · Receptionist

Housekeeping Staff 3 guides

  1. 1Find a task and check the room checklist3 steps · Housekeeping Staff
  2. 2Find rooms awaiting inspection1 step · Housekeeping Staff
  3. 3Report a room issue2 steps · Housekeeping Staff

Kitchen Staff 1 guide

  1. 1Monitor the Kitchen Display1 step · Kitchen Staff

Manager 1 guide

  1. 1Check your Manager account and access2 steps · Manager

Administrator 8 guides

  1. 1Review rooms, bookings and reports3 steps · Administrator
  2. 2Review channels, settings and account access3 steps · Administrator
  3. 3Prepare bookings, arrivals and departures6 steps · Administrator
  4. 4Review room types, calendars and rates6 steps · Administrator
  5. 5Prepare promotions, coupons and rewards8 steps · Administrator
  6. 6Review housekeeping and maintenance work4 steps · Administrator
  7. 7Maintain venues, menus and room QR codes8 steps · Administrator
  8. 8Review accounts and shift records5 steps · Administrator
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