MineRooms guest account dashboard with booking totals and the account menu open

Product guide

MineRooms guide for customers

Follow your bookings and check-in status, order food to your room, and keep track of loyalty points and notifications from your guest account.

An engineer reads it and replies within one business day.

System Login

Who it’s for: Customer (Registered Guest)

Navigation: Top menu → LOGIN

  • Enter your Username and Password, then click Log In
  • After login you are redirected to your personal Dashboard
  • Access your account anytime via the account icon in the top-right corner
Tip: You must be logged in to place in-room food orders, view your bookings, and redeem loyalty rewards.
System Login

Your Personal Dashboard

Everything about your stay (bookings, orders, rewards, and profile), all in one place.

📊

Dashboard

Stay overview & quick links

→
👤

My Account

Bookings, orders & rewards

→
⚙️

Profile

Update personal information

My Account Menu

About this screen: The account dropdown menu in the top-right corner, which gives you access to all personal sections.

Navigation: Click your username or avatar icon (top-right)

  • Menu items: My Bookings · My Orders · My Loyalty · My Notifications · My Profile · Log Out.
  • Click any item to go directly to that section.
  • The dropdown is available on every page while you are signed in.
Note: Always use Log Out when you finish, especially on shared devices.
My Account Menu

Dashboard

About this screen: Your personalized dashboard after login, summarizing bookings, orders, and loyalty points.

Navigation: Automatically shown after login

  • See your current active booking with dates and status.
  • View recent food orders and delivery status.
  • Check your loyalty point balance at a glance.
  • Open quick links to My Bookings, My Orders, and My Loyalty.
Tip: Bookmark the dashboard for faster access.
Dashboard

My Profile

About this screen: Update your personal information, including name, email, phone number, and password.

Navigation: Account menu → My Profile

  • Edit your Full Name, Email Address, and Phone Number.
  • Change your Password after confirming your current password.
  • Click Save to apply the changes.
Note: Keep your email address up to date. Booking confirmations and notifications are sent there.
My Profile

Track Your Room Reservations

View all your bookings, check their current status, and monitor check-in updates from the front desk.

📋

Bookings List

View all reservations

→
✅

Confirmed

Receptionist confirmed

→
🏨

Checked In

Enjoy your stay!

My Bookings

About this screen: A full list of all your hotel reservations (past, current, and upcoming).

Navigation: Account menu → My Bookings

  • Each booking card shows: Room type, Branch, Check-in/out dates, Total price, Status
  • Booking statuses: Pending → Confirmed → Checked-In → Completed
  • Click a booking to view its full details
Note: Pending means the receptionist is reviewing your booking.
My Bookings

My Bookings: Checked-In

About this screen: Your booking card once the receptionist confirms check-in at the front desk.

Navigation: Account menu → My Bookings → select active booking

  • Status updates to Checked-In and your assigned room number appears on the booking card
  • You can now place in-room food orders linked to this booking
  • Check-out date is displayed, so plan your departure accordingly
Tip: After check-in, use the Order Food button to order meals delivered to your room.
My Bookings: Checked-In

Order Food to Your Room

Browse the hotel restaurant menu and have your meal delivered straight to your room.

🍽️

Browse Menu

Select food items

→
🛒

View Cart

Review your order

→
✅

Place Order

Confirm & send to kitchen

Order Food In-Room

About this screen: Order food from the hotel restaurant for delivery directly to your room.

Navigation: Account menu → My Bookings → click ORDER on your Checked-In booking

  • The ORDER button only appears on bookings with Checked-In status
  • Browse menu items organized by category: each item shows name, description, and price
  • Click Add to Cart to add an item, and adjust quantity with the +/− controls
Note: In-room ordering is available only during an active Checked-In stay.
Order Food In-Room

View Cart

About this screen: Review items before placing the order.

Navigation: Click the Cart icon (top-right)

  • See items, quantities, and prices
  • Adjust quantities or remove items
  • Click Place Order to proceed
Tip: Double-check before placing, as orders cannot be modified.
View Cart

Place Order

About this screen: Confirm and submit your food order.

Navigation: Cart → Place Order

  • Your room number is pre-filled
  • Review the order summary
  • Click Confirm Order to send to kitchen
Note: Orders are added to your room bill.
Place Order

My Orders

About this screen: All your in-room food orders and their current status.

Navigation: Account menu → My Orders

  • Order statuses: Pending → Preparing → Ready → Delivered
  • Each order shows: items, total price, order time, and current status
  • Click an order to view its full item breakdown
Tip: Refresh this page to see real-time updates as the kitchen prepares and delivers your order.
My Orders

Order Status

About this screen: Live status of your order, updated in real time as the kitchen processes and delivers it.

Navigation: My Bookings → ORDER → status page, or via order link

  • Status updates to Delivered once the kitchen confirms delivery to your room
  • The delivery timestamp is recorded and the order is closed
  • All delivered orders are added to your room bill automatically
Note: The bill is settled at checkout; no separate payment is needed.
Order Status

Loyalty Points & Account Alerts

Earn points with every stay, redeem rewards, and stay informed with real-time notifications.

⭐

Loyalty Points

Earn & redeem rewards

→
🔔

Notifications

Booking & order alerts

My Loyalty Rewards

About this screen: Your loyalty points balance and available rewards you can redeem.

Navigation: Account menu → My Loyalty

  • View current point balance and points per stay
  • Browse available rewards: discounts, free nights, upgrades
  • Click Redeem to apply reward to next booking
  • Track your redemption history
Tip: Points awarded automatically after each stay. Longer stay = more points!
My Loyalty Rewards

My Notifications

About this screen: Real-time alerts about your bookings, food orders, and account activity.

Navigation: Account menu → My Notifications

  • Notifications for: Booking confirmed, Check-in processed, Order status updates, Loyalty points earned
  • Unread notifications are highlighted: click to mark as read
  • All notifications are stored in history for future reference
Note: Enable browser notifications to receive alerts in real time, even when you are not on the Mine Rooms website.
My Notifications

Running MineRooms in your own organisation

Names, prices and plans on these screens are set up differently for each deployment. We deploy MineRooms on your domain and adapt it to how you work, and you receive the running system and its source code.

See the platform running with your case on it

Tell us your use case and roughly how many users. We set your case up on the version in production and go through it with you one role at a time, before anything is signed.