Waiter
Pages
  1. Staff dashboard, My account menu and Home icon
  2. POS floor map: seat a table and start its order
  3. Counter and phone takeaway orders
  4. Approve the rounds guests send from their table
  5. Takeaway queue and the orders of the day
  6. Sold out board and pausing online orders
  7. Bookings, tables, QR posters and opening hours
  8. Screen reference
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Guide › Waiter

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User guide · Waiter · 4 of 7

Approve the rounds guests send from their table

A table QR round waits for the waiter: check it in Guest orders to approve, then send it to the kitchen or reject it with a reason.

Guest · WaiterStep-by-step instructions

The guest sends a round from the table

Guest

1Step 1 of 4

At the table the guest checks the dishes in Review your order and taps Send to waiter.

  1. The guest checks the dishes, options and kitchen notes.
  2. The guest taps Send to waiter.

The live address carries the table's private QR code, so it is not repeated here.Full-page screenshot ↗

What you should see

The round now waits for a waiter; the guest sees Sent to your waiter.

Waiter · Guest approvals01

Watch the counter on the dashboard

Waiter

2Step 2 of 4

↪ The work moves from Guest to Waiter.

ORDERS AWAITING APPROVAL on the Staff dashboard counts the rounds that wait.

  1. Open Guest orders to approve from the My account menu, or use the Waiting approval filter on the floor map.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

The counter reflects rounds awaiting approval. If none are waiting, open the queue to confirm it is empty.

Waiter · Guest approvals02

Approve or reject in Guest orders to approve

Waiter

3Step 3 of 4

Guest orders to approve lists every round guests sent from their table.

  1. Search by order code or table, or pick a Table, then click the filter button.
  2. Open a round, check its dishes, then click Approve guest order or Reject guest order.

Reject guest order needs a Rejection reason. Rejecting the first round returns the order and frees the table; rejecting a later round voids only that round's lines.

The queue refreshes every five seconds.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

The list shows ORDER, TABLE, SUBMITTED, ROUND, TOTAL and ITEMS; here it says No guest orders waiting.

Waiter · Guest approvals03

Find the table on the floor map

Waiter

4Step 4 of 4

A table whose round waits shows as Waiting approval on the floor map.

  1. Click Waiting approval to see only those tables.
  2. Open the table: its ticket shows Waiting for your approval with Approve and send to kitchen and Reject this round.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

After approval the round goes to the kitchen and the table turns In service.

Waiter · Guest approvals04
1 / 5
When it is done

An approved round goes to the kitchen at once; the waiter prints its kitchen docket from the table's ticket with Print kitchen docket. Every further round the guests send waits for approval again. At the end of the meal a manager or an administrator takes the payment and closes the table order.

All guides

Guest 7 guides

  1. 1Browse the menu: categories and dish details7 steps · Guest
  2. 2Order takeaway online: cart → checkout5 steps · Guest
  3. 3Order at your table with the QR code5 steps · Guest
  4. 4Book a table3 steps · Guest
  5. 5Buy a gift card and check its balance3 steps · Guest
  6. 6About, contact, hours and policies5 steps · Guest
  7. 7Staff sign in and password reset4 steps · Guest

Waiter 7 guides

  1. 1Staff dashboard, My account menu and Home icon5 steps · Waiter
  2. 2POS floor map: seat a table and start its order3 steps · Waiter
  3. 3Counter and phone takeaway orders3 steps · Waiter
  4. 4Approve the rounds guests send from their table4 steps · Guest, Waiter
  5. 5Takeaway queue and the orders of the day3 steps · Waiter
  6. 6Sold out board and pausing online orders4 steps · Waiter
  7. 7Bookings, tables, QR posters and opening hours5 steps · Waiter

Manager 12 guides

  1. 1Staff dashboard, My account menu and Home icon5 steps · Manager
  2. 2Service: POS, guest approvals, phone orders, sold out and takeaway6 steps · Manager
  3. 3Orders: detail, payment and close, void, reopen and refund3 steps · Manager
  4. 4Menu items: add, edit prices, publish and archive6 steps · Manager
  5. 5Menu categories and option groups8 steps · Manager
  6. 6Tables and QR posters5 steps · Manager
  7. 7Opening hours, online ordering rules and booking rules5 steps · Manager
  8. 8Reservations: review, phone bookings and outcomes3 steps · Manager
  9. 9Gift cards and promotions5 steps · Manager
  10. 10Reports and day close8 steps · Manager
  11. 11Staff accounts4 steps · Manager
  12. 12Website content3 steps · Manager, Guest

Administrator 13 guides

  1. 1Staff dashboard, My account menu and Home icon5 steps · Administrator
  2. 2Service: POS, guest approvals, phone orders, sold out and takeaway6 steps · Administrator
  3. 3Orders: detail, payment and close, void, reopen and refund3 steps · Administrator
  4. 4Menu items: add, edit prices, publish and archive6 steps · Administrator
  5. 5Menu categories and option groups8 steps · Administrator
  6. 6Tables and QR posters5 steps · Administrator
  7. 7Opening hours, online ordering rules and booking rules5 steps · Administrator
  8. 8Reservations: review, phone bookings and outcomes3 steps · Administrator
  9. 9Gift cards: look up, amounts and redeem3 steps · Administrator
  10. 10Reports and day close8 steps · Administrator
  11. 11Staff accounts4 steps · Administrator
  12. 12Website content3 steps · Administrator, Guest
  13. 13Switch user: work as another account2 steps · Administrator
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