Administrator
Pages
  1. Staff dashboard, My account menu and Home icon
  2. Service: POS, guest approvals, phone orders, sold out and takeaway
  3. Orders: detail, payment and close, void, reopen and refund
  4. Menu items: add, edit prices, publish and archive
  5. Menu categories and option groups
  6. Tables and QR posters
  7. Opening hours, online ordering rules and booking rules
  8. Reservations: review, phone bookings and outcomes
  9. Gift cards: look up, amounts and redeem
  10. Reports and day close
  11. Staff accounts
  12. Website content
  13. Switch user: work as another account
  14. Screen reference
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Guide › Administrator

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User guide · Administrator · 8 of 13

Reservations:review, phone bookings and outcomes

Review the booking list, record phone bookings and decide on the bookings that need review; the outcomes report shows what happened.

AdministratorStep-by-step instructions

Open Reservations

Administrator

1Step 1 of 3

Reservations lists the bookings of today and the next seven days.

  1. Use Needs review to see what waits for a decision, or All dates.
  2. Search a guest, a phone or a reference, and open a booking.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

Here the list says No bookings for this date window.

Administrator · Reservations01

Record a phone booking

Administrator

2Step 2 of 3

Add phone booking records a booking taken over the phone or at the counter.

  1. Enter Name, Phone and Email (optional); choose Reservation date, Reservation time (Sydney) and Number of guests.
  2. Add an Internal note and click Save booking.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

A booking entered by a administrator goes through the booking rules and is confirmed when it fits.

Administrator · Reservations02

Read Booking outcomes

Administrator

3Step 3 of 3

Booking outcomes reports accepted, declined and no-show bookings and the covers by sitting.

  1. Choose the Period, or the From and To dates; Export CSV downloads the figures.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

Review booking requests and accepted covers for your selected period.

Administrator · Reservations03
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When it is done

For an existing booking, use the action allowed by its status: Approve reservation with a confirmation message, Reject reservation with a reason and suggested alternative, or Cancel booking with a reason. These decisions attempt to email the guest when an email address exists; delivery requires working outgoing mail, currently unavailable in the local demonstration. After the booking time, use Mark as no-show or Archive reservation as appropriate.

All guides

Guest 7 guides

  1. 1Browse the menu: categories and dish details7 steps · Guest
  2. 2Order takeaway online: cart → checkout5 steps · Guest
  3. 3Order at your table with the QR code5 steps · Guest
  4. 4Book a table3 steps · Guest
  5. 5Buy a gift card and check its balance3 steps · Guest
  6. 6About, contact, hours and policies5 steps · Guest
  7. 7Staff sign in and password reset4 steps · Guest

Waiter 7 guides

  1. 1Staff dashboard, My account menu and Home icon5 steps · Waiter
  2. 2POS floor map: seat a table and start its order3 steps · Waiter
  3. 3Counter and phone takeaway orders3 steps · Waiter
  4. 4Approve the rounds guests send from their table4 steps · Guest, Waiter
  5. 5Takeaway queue and the orders of the day3 steps · Waiter
  6. 6Sold out board and pausing online orders4 steps · Waiter
  7. 7Bookings, tables, QR posters and opening hours5 steps · Waiter

Manager 12 guides

  1. 1Staff dashboard, My account menu and Home icon5 steps · Manager
  2. 2Service: POS, guest approvals, phone orders, sold out and takeaway6 steps · Manager
  3. 3Orders: detail, payment and close, void, reopen and refund3 steps · Manager
  4. 4Menu items: add, edit prices, publish and archive6 steps · Manager
  5. 5Menu categories and option groups8 steps · Manager
  6. 6Tables and QR posters5 steps · Manager
  7. 7Opening hours, online ordering rules and booking rules5 steps · Manager
  8. 8Reservations: review, phone bookings and outcomes3 steps · Manager
  9. 9Gift cards and promotions5 steps · Manager
  10. 10Reports and day close8 steps · Manager
  11. 11Staff accounts4 steps · Manager
  12. 12Website content3 steps · Manager, Guest

Administrator 13 guides

  1. 1Staff dashboard, My account menu and Home icon5 steps · Administrator
  2. 2Service: POS, guest approvals, phone orders, sold out and takeaway6 steps · Administrator
  3. 3Orders: detail, payment and close, void, reopen and refund3 steps · Administrator
  4. 4Menu items: add, edit prices, publish and archive6 steps · Administrator
  5. 5Menu categories and option groups8 steps · Administrator
  6. 6Tables and QR posters5 steps · Administrator
  7. 7Opening hours, online ordering rules and booking rules5 steps · Administrator
  8. 8Reservations: review, phone bookings and outcomes3 steps · Administrator
  9. 9Gift cards: look up, amounts and redeem3 steps · Administrator
  10. 10Reports and day close8 steps · Administrator
  11. 11Staff accounts4 steps · Administrator
  12. 12Website content3 steps · Administrator, Guest
  13. 13Switch user: work as another account2 steps · Administrator
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