Headquarters
Pages
  1. Open an office and invite its owner
  2. Maintain territories and office coverage
  3. Review enquiries needing office allocation
  4. Maintain published brand pages
  5. Review settings, audit and operational requests
  6. Screen reference
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Guide › Headquarters

Headquarters

Open and maintain offices, keep coverage current, resolve brand enquiries and manage brand-level content and operational queues.

Your workspace: Product business controls, office and territory registers, allocation and operational metadata; data-request progress does not reveal client subject data.

Choose a task

  1. 1Open an office and invite its ownerCreate the office with its network and territory, give it an owner and review activation prerequisites.6 steps · Headquarters
  2. 2Maintain territories and office coverageKeep the mapped coverage and effective dates used to allocate brand-site enquiries.4 steps · Headquarters
  3. 3Review enquiries needing office allocationChoose an office deliberately when the address-to-territory match cannot decide automatically.4 steps · Headquarters
  4. 4Maintain published brand pagesEdit the brand website using the existing section layouts and check the public result after saving.4 steps · Headquarters
  5. 5Review settings, audit and operational requestsCheck product settings and operational history, and follow data requests through their metadata and progress.6 steps · Headquarters

Screen reference

Browse the interface library for this role when you need to recognise a screen. Task guides explain the action and result.

All guides

Visitor

  1. 1Find your local team and care services4 steps · Visitor
  2. 2Send a care enquiry4 steps · Visitor
  3. 3Sign in and recover access3 steps · Visitor

Office Owner

  1. 1Maintain your office and team accounts6 steps · Office Owner
  2. 2Maintain your office website4 steps · Office Owner
  3. 3Put an enquiry widget on another website4 steps · Office Owner
  4. 4Manage the Xero connection and review syncs4 steps · Office Owner
  5. 5Review office performance and approved hours4 steps · Office Owner
  6. 6Follow the care workflow from enquiry to payment6 steps · Office Owner

Care Worker

  1. 1Read My Day and start an assigned visit4 steps · Care Worker
  2. 2Add visit records and complete a visit5 steps · Care Worker
  3. 3Submit hours and follow returned timesheets4 steps · Care Worker
  4. 4Read notifications and find the work they refer to3 steps · Care Worker

Care Coordinator

  1. 1Progress an enquiry and prepare the client record6 steps · Care Coordinator
  2. 2Prepare and follow a care quote5 steps · Care Coordinator
  3. 3Create and manage a care package schedule5 steps · Care Coordinator
  4. 4Assign care workers and review completed visits5 steps · Care Coordinator
  5. 5Approve hours and handle corrections5 steps · Care Coordinator
  6. 6Follow client invoices and worker self-bills6 steps · Care Coordinator
  7. 7Maintain clients, contacts and care locations4 steps · Care Coordinator
  8. 8Create a care visit and maintain its brief4 steps · Care Coordinator
  9. 9Resolve operations exceptions at their source4 steps · Care Coordinator
  10. 10Review and supersede an incorrect visit record3 steps · Care Coordinator
  11. 11Match a payment and check the invoice balance4 steps · Care Coordinator
  12. 12Maintain care-worker capability and availability4 steps · Care Coordinator

Network Manager

  1. 1Review network offices and export aggregate figures4 steps · Network Manager

Headquarters

  1. 1Open an office and invite its owner6 steps · Headquarters
  2. 2Maintain territories and office coverage4 steps · Headquarters
  3. 3Review enquiries needing office allocation4 steps · Headquarters
  4. 4Maintain published brand pages4 steps · Headquarters
  5. 5Review settings, audit and operational requests6 steps · Headquarters

Administrator

  1. 1Review your own account and security3 steps · Administrator

Authenticated user

  1. 1Maintain your own account and security3 steps · Authenticated user

Switcher

  1. 1Review your Switcher account and security3 steps · Switcher
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