Guide › Care Worker › Submit hours and follow returned timesheets
Care Worker
Submit hours and follow returned timesheets
Send the hours and agreed costs for your own visit and respond when the office requests a change.
Before you start: The visit belongs to your assignments. Have the actual worked time, travel minutes and agreed costs ready.
Find your visit timesheet
Care Worker
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1Step 1 of 4
What to doOpen My timesheets and check the visit, work date and state of your claim. Use Open latest editable timesheet or Open and edit timesheet on the claim that needs you.
The app identifies your own claim. Each assignment has one timesheet; submitted and approved claims are read-only.
Review My timesheets
Care Worker
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2Step 2 of 4
What to doOpen My timesheets. Check which claims need your attention, which are with the office and which have been approved.
The list separates editable work from claims already submitted or approved.
Submit a draft or returned claim
Care Worker
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3Step 3 of 4
What to doOpen the editable claim, enter the worked hours and travel in whole minutes, and include only costs agreed with the office. Reconnect before saving or submitting, then use Submit for approval after checking the values.
If submission succeeds, the claim goes to the office for approval and becomes read-only while a decision is pending. The app does not show the client charge.
Respond to a returned claim
Care Worker
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4Step 4 of 4
What to doIf a claim appears under Needs you, read the office's reason, correct the editable claim and submit it again.
A successful resubmission returns the corrected claim to the office. Approved claims remain locked and require the office correction process.