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User guide · Anonymous visitor

Read guidance and find support

Read company content, News and the Glossary, and find who to contact about your learning.

Anonymous visitorStep-by-step instructions

Read the About page

Anonymous visitor

1Step 1 of 5

The About page explains the information and context published on the site.

  1. Open About from the main menu and read the organisation's content.

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What you should see

You understand the site's context before you start training.

Visitor · Information & support01

Find a News article

Anonymous visitor

2Step 2 of 5

News is where you read articles and updates.

  1. Open News and choose an article from the list to read it in full.

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What you should see

The article opens on its own detail page.

Visitor · Information & support02

Read and share an article

Anonymous visitor

3Step 3 of 5

The detail page has a link back to News and share buttons.

  1. Read the article; use Back to News to return to the list.
  2. To share it, choose one of the products shown; the link uses the URL of the article you are reading.

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What you should see

You read the right article and have a way back to the list.

Visitor · Information & support03

Look up a term in the Glossary

Anonymous visitor

4Step 4 of 5

The Glossary explains the published terms.

  1. Open Glossary, use the available search controls and choose the term you want to read.

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What you should see

You reach the definition of the term you searched for.

Visitor · Information & support04

Contact the support team

Anonymous visitor

5Step 5 of 5

Contact shows Learning support, email, phone and hours, and the help shortcuts.

  1. Open Contact, use the published email or phone and describe the Course, the Lesson and the problem you have.
  2. To recover your account or continue learning, use the matching Reset password or My Courses shortcut.

Open on site ↗Full-page screenshot ↗

What you should see

You reach the right contact with enough detail for them to understand the issue.

Visitor · Information & support05
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