Check-out and invoice

Post the room, collect the balance, release the room, issue the invoice

  • A booking checked in
  • An invoice provider connected, for official invoices
Receptionist

Who is leaving

Receptionist

Who is leaving

1Step 1 of 11

  1. The Checked In tab of Bookings lists the guests in house; open the check-out of the booking.

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Review the stay

Receptionist

Review the stay

2Step 2 of 11

  1. The page lists the room charges still to post and the folio so far.

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Post the room

Receptionist

Post the room

3Step 3 of 11

  1. Post the room charges through the last night: each night and its taxes become folio lines.

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The balance blocks

Receptionist

The balance blocks

4Step 4 of 11

  1. While money is due, the confirm button stays locked and the page shows how much.

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Pay the balance

Receptionist

Pay the balance

5Step 5 of 11

  1. Record the payment, by card terminal with its reference in this example.

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Confirm check-out

Receptionist

Confirm check-out

6Step 6 of 11

  1. With the balance at zero, confirm the check-out.

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Room released

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Room released

7Step 7 of 11

  1. The booking is checked out, the room goes to cleaning and a housekeeping task appears by itself.

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Invoice request

Receptionist

Invoice request

8Step 8 of 11

  1. For a company invoice, enter the company, tax ID, address and delivery email.
  2. A private draft PDF can be made first; it is not an official invoice.

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Issue the invoice

Receptionist

Issue the invoice

9Step 9 of 11

  1. The provider issues the official invoice from the current folio and sends it to the recipient.

An issued invoice is never edited. A correction is a credit note and a new invoice, linked to the first.

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Invoice issued

Receptionist

Invoice issued

10Step 10 of 11

  1. The number of the invoice appears on the page, and the invoice can be sent again.

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Leaving early

Receptionist

Leaving early

11Step 11 of 11

  1. For a guest who leaves early, record the new date with a reason before posting.
  2. The review shows the fee of the policy and the nights that are no longer charged.

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Check

The booking is checked out, the room is waiting for housekeeping and the invoice is issued.

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