Shift handover and night audit

1Step 1 of 12

1. The shift shows the opening cash, the check-ins, check-outs, walk-ins and the money taken.

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2Step 2 of 12

1. Enter the cash counted, notes for the next shift and what is left to do.

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3Step 3 of 12

1. A difference must be explained: the shift cannot be closed until a reason is written.

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4Step 4 of 12

1. Submit the handover.

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5Step 5 of 12

1. The next shift opens with the amount handed over.

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6Step 6 of 12

1. The manager reads recent handovers and any differences.

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7Step 7 of 12

1. The Night Audit shows the business date, its figures, the pending actions and the form that closes the date.

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8Step 8 of 12

1. Running the audit adds a line to the history. It does not close the date.

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9Step 9 of 12

1. Review the rooms that left and the folios of the date.

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10Step 10 of 12

1. Confirm and close: the date is locked and the next one opens.

Dates close one at a time, in order, and the log cannot be changed.

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11Step 11 of 12

1. On the next date, decide what happens to a guest who never arrived: keep the booking, charge the fee or cancel, with a reason.

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12Step 12 of 12

1. The decision is recorded and the fee goes on the folio.

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