Check-in

1Step 1 of 9

1. From My Bookings, the guest opens Pre-check-in and confirms the name, contact details and arrival time.
2. A photo of the ID and any request can be added before arriving.

Documents are kept private, and staff still compare them with the original.

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2Step 2 of 9

1. The guest sees the people on the stay and a reminder to bring the original documents.

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3Step 3 of 9

1. The booking shows the guest's pre-check-in to the desk and the manager, so the arrival starts with the details ready.

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4Step 4 of 9

1. The Room Board shows every room of the house by floor and status: free, occupied, held, cleaning or maintenance.
2. It is the first screen of a receptionist.

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5Step 5 of 9

1. The Arrivals tab of Bookings lists who comes in today; open a booking from the list.

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6Step 6 of 9

1. Add each person with name, nationality and document, and confirm the original was checked.

Document numbers stay masked in lists and are shown only to those who need them.

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7Step 7 of 9

1. Check-in offers only clean rooms of the booked type that are free for the whole stay.
2. Choose one and confirm.

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8Step 8 of 9

1. The booking is checked in, the room is occupied and the folio is open for the stay.

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9Step 9 of 9

1. The room changes status on the Room Board at once, for everyone.

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