Record a booking taken by phone

Find reservations and enter a phone or counter request with enough details to follow up.

WaiterStep-by-step instructions

Check the reservation list

Waiter

1Step 1 of 2

Search the relevant date before adding another request.

Open Reservations. Filter the date, source and status; select Add phone booking for a new request.

What you should see

You can find an existing request or proceed with a new phone booking.

Waiter

2Step 2 of 2

The form records the guest, seating time, party size and an internal note.

Fill the guest details and booking fields. Check the venue time shown by the form and any larger-party warning before saving.

What you should see

After saving, check the resulting status in Reservations and communicate that status to the guest.

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