Waiter
Pages
  1. Start the shift: dashboard and table
  2. Follow service: orders and takeaway queue
  3. Review guest orders sent from a table
  4. Keep service availability up to date
  5. Record a booking taken by phone
  6. Start a counter or phone takeaway
  7. Screen reference
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Guide › Waiter

Service handbook

User guide · Waiter

Keep service availability up to date

Use the Sold out board when a dish is no longer available for service.

  • Check the change with the kitchen or the person responsible for stock.
WaiterStep-by-step instructions

Find the dish on Sold out board

Waiter

1Step 1 of 2

The board shows a service-day availability state for each dish.

  1. Open Sold out board. Search by dish or category and check the exact item before using Mark sold out.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

After a successful update, the item should show the new state and the available reversal action.

Waiter · Keep service availability up to date01

Check what remains available

Waiter

2Step 2 of 2

State tabs help staff avoid offering a dish that cannot currently be prepared.

  1. Use Sold out or Available to review the relevant items. Restore availability only when service can fulfil the dish again.

Open on site ↗sign-inFull-page screenshot ↗

What you should see

The board matches the kitchen’s current service decision; menu publishing and long-term prices are managed separately.

Waiter · Keep service availability up to date02
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All guides

Guests

  1. 1Find a drink or pastry: explore the menu4 steps · Guests
  2. 2Choose takeaway: menu, cart and checkout3 steps · Guests
  3. 3Order at your table: QR menu and review3 steps · Guests
  4. 4Request a table: time, party and contact3 steps · Guests
  5. 5Gift cards: choose an amount or check a balance2 steps · Guests
  6. 6Staff sign-in: access and password recovery2 steps · Guests

Signed-in accounts

  1. 1Manage your own staff account2 steps · Account holder (Waiter example)

Waiter

  1. 1Start the shift: dashboard and table3 steps · Waiter
  2. 2Follow service: orders and takeaway queue2 steps · Waiter
  3. 3Review guest orders sent from a table2 steps · Guest, Waiter
  4. 4Keep service availability up to date2 steps · Waiter
  5. 5Record a booking taken by phone2 steps · Waiter
  6. 6Start a counter or phone takeaway2 steps · Waiter

Manager

  1. 1Maintain the menu: items, categories and options4 steps · Manager
  2. 2Prepare tables and their QR posters3 steps · Manager
  3. 3Set trading hours and service rules4 steps · Manager
  4. 4Review reservations for service3 steps · Manager
  5. 5Review sales and prepare the day-close draft5 steps · Manager
  6. 6Maintain staff accounts and website content4 steps · Manager
  7. 7Maintain gift card amounts and promotions3 steps · Manager

Administrator

  1. 1Use the café business workspace4 steps · Administrator
  2. 2Maintain your account and review opening hours2 steps · Administrator
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