Support tickets

1Step 1 of 7

1. Help & support: common answers and your tickets; New ticket.

Open illustrated screen ↗Full image ↗

2Step 2 of 7

1. Subject, category, priority, what happened and a screenshot.
2. A good ticket says which account, what you expected and what happened.

Open illustrated screen ↗Full image ↗

3Step 3 of 7

1. Support › Tickets: tickets of every workspace; search by tenant, filter by status and priority.

Open illustrated screen ↗Full image ↗

4Step 4 of 7

1. An internal note is never sent to the customer; a reply is, with its attachments.
2. Status, priority and who it is assigned to; the tenant's page is one click away.

Enlarge, then scroll

Open illustrated screen ↗Full image ↗

5Step 5 of 7

1. The owner reads the reply in the ticket and by e-mail, and replies there.

Open illustrated screen ↗Full image ↗

6Step 6 of 7

1. Write what was fixed in words the customer understands, then Close ticket.

Enlarge, then scroll

Open illustrated screen ↗Full image ↗

7Step 7 of 7

1. Support sees tenants read-only and may View as owner with a reason; plans, finance and settings stay closed.

Open illustrated screen ↗Full image ↗