Billing and plans

Payments handled by Stripe

  • An owner of the workspace
Owner

Your plan and usage

Owner

Your plan and usage

1Step 1 of 7

  1. Settings › Billing & plan: the plan, its limits, usage this month and a warning close to a limit.
  2. Compare plans: Free, Starter, Professional, Business and Enterprise.

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Confirm it's you

Owner

Confirm it's you

2Step 2 of 7

  1. Changing the plan asks for your password again when your last sign-in is more than 10 minutes old.
  2. Then Stripe Checkout takes the payment.

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Paid

Owner

Paid

3Step 3 of 7

  1. When Stripe confirms the payment, the new plan applies with its renewal date and card.
  2. Manage subscription opens the Stripe customer portal.

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A payment fails

Owner

A payment fails

4Step 4 of 7

  1. Billing says so: Stripe tries again; after 7 days without payment the workspace moves to Free.

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The reminder

Owner

The reminder

5Step 5 of 7

  1. A reminder e-mail links to Billing & plan to update the card; the reminders stop when the payment goes through.

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Promo code

Owner

Promo code

6Step 6 of 7

  1. Enter a promo code: it applies to the plans it is valid for, on the first invoice.

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Plan limits

Owner

Plan limits

7Step 7 of 7

  1. Each plan sets how many products, channels, AI posts, contacts and owners you have.
  2. At a limit the page says what to do: remove one, or choose a bigger plan.

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Check

The workspace is on the plan it pays for, and a failed payment is put right before it moves to Free

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