Warranty Policy

1. Our Warranty — Up to 3 Years

Every project delivered by WeebPal includes a one-year warranty as standard, extendable up to three years. The term is agreed with you before the project starts and stated in the contract.

2. What's Covered

• Bug fixes and defect resolution
• Security vulnerability patches
• Performance optimization issues
• Compatibility updates for Drupal core minor versions

3. What's Not Covered

• New feature development
• Third-party service changes (API breaking changes)
• Issues caused by unauthorized modifications
• Infrastructure or hosting issues outside our control

4. Target Response Times

Critical issues: 4 hours. High priority: 1 business day. Normal: 3 business days.

These are targets for our first response, not resolution times. Operating hours, time zone, severity definitions, escalation path and any resolution commitments are set out in the support agreement for your system.

5. Contact

For warranty claims, contact us at [email protected].