Receptionist tasks
Pages
  1. Today & Room board
  2. Find a booking & check in
  3. Guest folio & payments
  4. Change a stay
  5. Check out
  6. Walk-in & hourly stays
  7. Guest profiles
  8. Shift handover
  9. Services, POS & lost items
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Guest folio & payments

Charges · Payments · Receipts

  • A checked-in booking
Receptionist

Guest folio

Receptionist

Guest folio

1Step 1 of 4

  1. Charges
  2. Payments
  3. Folio balance

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Receptionist · Guest folio & payments01

Record a payment

Receptionist

Record a payment

2Step 2 of 4

  1. Counter method
  2. Amount to apply
  3. Review payment and receipt

Part payments and several methods can be recorded against one folio.

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Receptionist · Guest folio & payments02

Transfers, adjustments & refunds

Receptionist

Transfers, adjustments & refunds

3Step 3 of 4

  1. Balance
  2. Refund requests
  3. Financial activity

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Receptionist · Guest folio & payments03

Print folio & receipt

Receptionist

Print folio & receipt

4Step 4 of 4

  1. Print folio
  2. Booking receipt (PDF)
  3. View / print receipt

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Check

Each recorded payment has its own receipt; the folio balance updates.

Receptionist · Guest folio & payments04
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