Guest tasks
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  1. Dashboard & bookings
  2. Prepare or cancel a stay
  3. Loyalty & rewards
  4. Notifications & preferences
  5. Profile & account security
  6. Privacy & personal data
  7. Invoices & stay reviews
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Prepare or cancel a stay

Pre-check-in · Cancellation request · Requests

  • A confirmed booking in your account
Guest

Pre-check-in

Guest

Pre-check-in

1Step 1 of 3

  1. Guest name · contact
  2. Expected arrival time
  3. Identity document
  4. Submit pre-check-in

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Guest · Prepare or cancel a stay01

Request a cancellation

Guest

Request a cancellation

2Step 2 of 3

  1. Reason
  2. Confirmation
  3. Send cancellation request

The booking stays active until the hotel confirms the cancellation; refunds are processed separately.

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Guest · Prepare or cancel a stay02

Your requests

Guest

Your requests

3Step 3 of 3

  1. Request status
  2. Hotel decision

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Check

Submitted requests appear here with the hotel's decision.

Guest · Prepare or cancel a stay03
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