Administration
Pages
  1. Support a user with Switch user
  2. Create and manage accounts
Open the live demo Live demo Get in touch

Guide › Administration › Switch user

Support a user with Switch user

AdminGuide 1 of 2 in Administration · 4 steps

Why it matters

See the site with a user’s actual role and document access, then return to your Admin session.

Before you begin: Log in as Admin. Switching is a real user session: any changes you make affect that user’s work.

  1. 1

    Find the user

    Admin

    Open Switch user. Search by display name or email, filter Creator or Content Admin and use pagination. Admin accounts are excluded from the list.

    Static design prototype
    Static prototype illustration · sample content; no live operation is shown.
  2. 2

    Confirm the switch

    Select Switch on the intended account and confirm the dialog. The user’s workspace opens. Check the banner identifying the user you are viewing before acting.

  3. 3

    Inspect and help within the user’s access

    The app bar and My account menu now match that user’s role. Their documents are available through their own workspace. Any writing action in the switched session is recorded with the original Admin identity.

  4. 4

    Switch back

    Select Switch back in the banner or at the bottom of My account. You return to Admin and the Switch user list. If the session expires, log in again.

  5. Result to check

    You have verified the intended user’s view and returned to Admin. Admin support does not introduce unrestricted access to every document.

Privacy Terms