For receptionists — front-desk workflow

Who it’s for: Receptionist

Demo Account: receptionist / demo1234

Navigation: Go to the management portal login mine-rooms.local.weebpal.com/user/login

• Enter your Username and Password, then click Log In
• After login you are redirected to manage/bookings — the booking management dashboard
• Use the top navigation bar to switch between modules

What it shows: A visual grid of all hotel rooms, with each card showing the current status by color.

Navigation: Left sidebar → Room Board mine-rooms.local.weebpal.com/manage/room-board

• Status: Available (green) · Occupied (orange) · Cleaning (yellow) · Maintenance (grey).
• Filter by Floor, Room Type, or Branch. The Occupancy rate appears at the top.
• Click any room card to open its detail panel.

What it shows: The detail panel for a specific room, including guest info, booking details, and action buttons.

Navigation: Room Board → click a room card mine-rooms.local.weebpal.com/manage/room-board

• View the Room number, Room type, Current guest, Booking dates, and Status.
• Use the quick action buttons: Check-in · Checkout · Change Status.
• Open the full Booking Detail from the booking reference link.

What it does: Initiate the check-in process for a guest directly from the Room Board.

Navigation: Room Board → click room card → Check-in mine-rooms.local.weebpal.com/manage/room-board

• Verify booking is Confirmed status before proceeding
• Click Check-in on room detail panel → review guest details
• Confirm to proceed to the Confirm Check-in step

What it does: Final confirmation step when checking a guest in via the Room Board.

Navigation: Room Board → room card → Check-in → Confirm Check-in mine-rooms.local.weebpal.com/manage/room-board

• Review summary: Guest name, Room number, Check-in time
• Click Confirm — room card updates to Occupied
• Guest receives check-in notification on their account

What it does: Initiate the checkout process for a departing guest directly from the Room Board.

Navigation: Room Board → occupied room card → Checkout mine-rooms.local.weebpal.com/manage/room-board

• Click Checkout — system loads checkout form
• Review Bill Summary and select payment method (Cash/Card/MoMo)
• Proceed to Confirm Checkout to finalize departure

What it does: Confirm the guest's departure — finalize billing and release the room for cleaning.

Navigation: Room Board → Checkout → Confirm Checkout mine-rooms.local.weebpal.com/manage/room-board

• Click Confirm Checkout — room updates to Cleaning Required
• Guest's booking moves to Completed status
• Housekeeping is notified automatically

What it does: Update a room's status for maintenance, blocking, or admin use.

Navigation: Room Board → room card → Change Status mine-rooms.local.weebpal.com/manage/room-board/change-status

• Select status: Available · Occupied · Cleaning · Maintenance · Out of Order
• Add optional note → click Save to apply
• Room card updates immediately on board

What it shows: All room type categories configured in the system (e.g. Deluxe Room, Family Room, Executive Suite).

Navigation: Left sidebar → Room Types mine-rooms.local.weebpal.com/manage/room-types

• View: name, capacity, amenities, room count
• Click + Add Room Type or Edit to modify
• Room types shared across branches; pricing is branch-specific

What it does: Create a new room type category that can be assigned to physical rooms across branches.

Navigation: Room Types → + Add Room Type mine-rooms.local.weebpal.com/manage/room-types

• Enter: Name, Description, Max Guests, Amenities
• Upload photos and set bed configuration (Single/Double/Twin/King)
• Click Save to add room type

What it does: Update an existing room type's details, amenities, or photos.

Navigation: Room Types → Edit on any room type mine-rooms.local.weebpal.com/manage/pricing/deluxe_main_branch/edit

• Modify any field: name, description, capacity, amenities, photos
• Changes take effect immediately on the public website
• Click Save to apply all edits

What it shows: All pricing configurations — nightly and hourly rates per room type per branch.

Navigation: Left sidebar → Pricing mine-rooms.local.weebpal.com/manage/pricing

• View: Room Type, Branch, Nightly Rate, Hourly Rate, Status
• Filter by Branch or Room Type to narrow results
• Click + Add Pricing or Edit to manage rates

What it does: Create a new pricing record for a room type at a specific branch.

Navigation: Pricing → + Add Pricing mine-rooms.local.weebpal.com/manage/pricing/add

• Select Room Type and Branch from dropdowns
• Enter Nightly Rate (USD) and optionally Hourly Rate
• Set date ranges or leave blank for indefinite pricing

What it does: Update the nightly or hourly rate for a specific room type and branch.

Navigation: Pricing → Edit on any pricing row mine-rooms.local.weebpal.com/manage/pricing/deluxe_main_branch/edit

• Modify Nightly Rate, Hourly Rate, or Date Range
• Click Save to apply the updated pricing immediately
• Updated pricing applies to new bookings only — existing confirmed bookings keep the original rate

What it shows: A visual timeline of all bookings displayed as a calendar — see room occupancy by date at a glance.

Navigation: Left sidebar → Calendar mine-rooms.local.weebpal.com/manage/calendar

• Switch between monthly, weekly, daily views
• Each block shows guest name and room type — hover for quick summary
• Click any block to open full Booking Detail

What it does: Create a short-stay booking charged by the hour — ideal for day-use guests who don't need an overnight stay.

Navigation: Left sidebar → Hourly mine-rooms.local.weebpal.com/manage/hourly

• Select Room type, room, Start time, Number of hours
• Enter guest details and payment method
• Pricing auto-calculated based on hourly rate

What it shows: The main booking management list — all reservations across all statuses.

Navigation: Left sidebar → Bookings mine-rooms.local.weebpal.com/manage/bookings

• Lists all bookings with: Guest, Room Type, Dates, Total, Status, Source
• Use filter tabs to switch views or Search for booking ID/guest
• Click + NEW WALK-IN to create instant front-desk booking

What it shows: Bookings with check-in or check-out activity happening today — the most critical tab for daily operations.

Navigation: Bookings → Today tab mine-rooms.local.weebpal.com/manage/bookings?status=today&source=all

• Shows bookings where check-in/out date falls today
• Green CHECK-IN buttons for arriving guests
• Flag NO SHOW directly from this tab

What it shows: Confirmed bookings with future check-in dates — your upcoming guest arrivals.

Navigation: Bookings → Upcoming tab mine-rooms.local.weebpal.com/manage/bookings?status=upcoming&source=all

• Sorted by check-in date ascending — nearest arrivals first
• Click any booking to view guest preferences and special requests
• On arrival day, booking moves to Today tab

What it shows: Bookings submitted by guests that are waiting for receptionist review and confirmation.

Navigation: Bookings → Pending tab mine-rooms.local.weebpal.com/manage/bookings?status=pending&source=all

• New online bookings appear here — review before confirming
• Click booking row to open Detail → Confirm or Cancel
• Guest receives notification once confirmed

What it shows: Bookings that have been approved and are ready for check-in — across all booking sources.

Navigation: Bookings → Confirmed tab mine-rooms.local.weebpal.com/manage/bookings?status=confirmed&source=all

• All confirmed bookings with green CHECK-IN action button
• Filter by Source: Direct, OTA, Walk-in
• Click row to view details and assign a specific room

What it does: Process a guest's physical arrival — assign their room and officially check them in.

Navigation: Bookings → Confirmed tab → CHECK-IN button mine-rooms.local.weebpal.com/manage/bookings

• Verify guest ID and match with booking details
• Select room number from Assign Room dropdown
• Click CONFIRM CHECK-IN — status changes to Checked In

What it shows: All bookings currently in Checked-In state — guests actively staying at the property.

Navigation: Bookings → Checked In tab mine-rooms.local.weebpal.com/manage/bookings?status=checked_in&source=all

• Each booking shows yellow CHECK-OUT action button
• Monitor active room occupancy across all branches
• Click row to view full guest and room details

What it does: Process a guest's departure — review the folio summary and confirm checkout.

Navigation: Bookings → Checked In tab → CHECK-OUT button mine-rooms.local.weebpal.com/manage/bookings

• Confirmation dialog shows: Booking Ref, Folio, Guest, Room
• Review Folio Summary to confirm all charges
• Click CONFIRM CHECK-OUT — room status changes to Dirty

What it shows: Bookings where the guest has successfully checked out — departure is complete.

Navigation: Bookings → Checked Out tab mine-rooms.local.weebpal.com/manage/bookings?status=checked_out&source=all

• Lists completed departures: guest, room type, dates, total
• Only VIEW available — bookings read-only after checkout
• Confirm guest has departed before reassigning room

What it shows: Fully completed past stays — the historical record of all finished bookings.

Navigation: Bookings → Completed tab mine-rooms.local.weebpal.com/manage/bookings?status=completed&source=all

• Full history of past stays with final booking details
• VIEW button to access detail and payment summary
• Filter by Source to analyze booking channel performance

What it shows: All cancelled reservations — bookings rejected or cancelled before check-in.

Navigation: Bookings → Cancelled tab mine-rooms.local.weebpal.com/manage/bookings?status=cancelled&source=all

• All cancellations with Ref#, Guest, Room Type, Dates, Total
• Click VIEW to review cancellation reason
• Cancellations from OTA partners reflected here automatically

What it shows: Full information for a single booking — guest details, stay details, and payment summary.

Navigation: Bookings → click VIEW on any booking row mine-rooms.local.weebpal.com/manage/bookings/141

• Guest Information: Name and email
• Stay Details: Dates, Room Type, Assigned Room
• Financial: Total, Balance Due, Payment Method, Source

What it does: Edit an existing booking — update guest, dates, room type, or payment method.

Navigation: Bookings → open booking detail → MODIFY button mine-rooms.local.weebpal.com/manage/bookings/141

• Edit any field: Guest, Status, Source, Payment, Room Type, Room, Dates
• Changes take effect immediately after saving
• Click MODIFY button (top right) to access edit form

What it does: Create a new booking immediately for a guest who arrives at the front desk without a prior reservation.

Navigation: Bookings → + Walk-in button mine-rooms.local.weebpal.com/manage/walkin

• Select Branch, Room type, room number
• Enter: Full name, Email, Phone, ID
• Set dates and payment → click Create & Check-in

What it shows: The complete guest database — all registered guests who have ever made a booking.

Navigation: Left sidebar → Guests mine-rooms.local.weebpal.com/manage/guests

• Search guests by name, email, or phone number
• View each guest's booking history and loyalty points
• Click a guest to view their full profile and past stays

What it shows: All staff user accounts registered in the system, with their roles and status.

Navigation: Left sidebar → Users mine-rooms.local.weebpal.com/manage/users

• Each user shows: Name, Email, Role, Status, Last Login
• Roles: Admin · Receptionist · Kitchen · Housekeeping
• Click + Add User to create new staff account

What it does: Create a new staff account and assign their system role.

Navigation: Users → + Add User mine-rooms.local.weebpal.com/manage/users

• Enter: Full Name, Email, Username, Password
• Select Role and set Branch assignment
• Click Save — user can now log in

What it does: Update an existing staff member's details, role, or account status.

Navigation: Users → Edit on any user row mine-rooms.local.weebpal.com/manage/users

• Modify Name, Email, Role, or Branch
• Reset Password if staff is locked out
• Toggle Status to enable/disable access

What it shows: System-wide hotel configuration settings — property details, check-in/out times, tax settings, and more.

Navigation: Left sidebar → Settings mine-rooms.local.weebpal.com/manage/settings

• Configure: Hotel name, Address, Contact info, Logo
• Set Check-in/out times, Tax rates, Currency
• Click Save after changes