About OpenSupport
OpenSupport is an enterprise-grade Customer Experience (CX) and Support Platform built on Drupal 11. It unifies all customer communication channels — email, live chat, and voice — into a single intelligent workspace. Powered by AI Copilot and an ECA-driven automation engine, it enables support teams to deliver faster, smarter, and more consistent customer service with strict SLA enforcement and business-hour awareness.
OpenSupport transforms how businesses handle customer support by combining omnichannel communication, intelligent automation, and AI-assisted responses into one cohesive platform. The system features a dual-portal architecture — an Agent Workspace for support teams and a Customer Portal for self-service. With deep integration into the WeebPal ecosystem, any product (EverLMS, MineRooms, MineCourt, etc.) can instantly add world-class customer support capabilities.
Key Features
Use Cases
See how OpenSupport fits your industry
SaaS Product Support
Provide ticket-based and live chat support for SaaS products with SLA tracking and automated escalation.
E-Commerce Customer Service
Handle order inquiries, returns, and complaints across email and chat with AI-suggested responses.
Hospitality Guest Relations
Manage guest requests, complaints, and concierge services with priority routing and multilingual support.
Technology Stack
What Makes OpenSupport Different
AI Copilot suggests responses based on ticket context and knowledge base
Ecosystem-native: plug into any WeebPal product instantly
No-code automation with ECA rules engine
Strict SLA enforcement with business-hour calculation
Dual-portal architecture for agents and customers